Primus Business Services - Help Center
Primus Email Setup - MS Outlook Express
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Please follow the below steps to setup your Primus platform email into your mail client.
  • Open Microsoft Outlook Express to show your general splash screen or mailbox contents.
  • In your menubar, find the option for "Tools". Once opened, select the option for "Accounts".
  • A new window will appear, showing all account. Select the "Mail" tab. This will reveal any/all mail accounts setup in your email client. To add a new account, click on the "Add", then "Mail" option.
  • This will launch a wizard to help you complete your new mailbox. Please fill in your name as you wish it to be displayed to your mail recipients and then click "Next".
  • Complete your email address in it's entirety. This will generally be This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Your "domain" may be @primus.ca, @globalserve.net, etc, or your own custom domain.
  • You will now be asked to complete the server addresses. For all Primus mail accounts, incoming mail is routed through pop.primus.ca, and outgoing (SMTP) mail will be routed through smtp.primus.ca
  • Next, please complete your mailbox login information. Your login name will be your complete email address. Please type in your associated password. If you require a password reset, please contact our support team for further assistance.
  • After all setups are complete, you will be returned to your initial accounts list. Please select your newly created account to highlight it in blue, and click on "Properties".
  • A new window will appear with this account's properties. Please select the "Servers" tab. Once here, ensure that the checkbox for "My Server Requires Authentication" is ticked.
  • Select the "Advanced" tab, and first ticket off the box for "This Server Requires A Secure Connection" ONLY for the Outgoing (SMTP) server. Once this is complete, ensure your outgoing port number is set to 465. Please apply all changes, and then select "OK".
 

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