Primus Business Services - Help Center
Primus Email Setup - MS Outlook Express
PDF Print To PDF

Please follow the below steps to setup your Primus platform email into your mail client.
  • Open Microsoft Outlook Express to show your general splash screen or mailbox contents.
  • In your menubar, find the option for "Tools". Once opened, select the option for "Accounts".
  • A new window will appear, showing all account. Select the "Mail" tab. This will reveal any/all mail accounts setup in your email client. To add a new account, click on the "Add", then "Mail" option.
  • This will launch a wizard to help you complete your new mailbox. Please fill in your name as you wish it to be displayed to your mail recipients and then click "Next".
  • Complete your email address in it's entirety. This will generally be This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Your "domain" may be,, etc, or your own custom domain.
  • You will now be asked to complete the server addresses. For all Primus mail accounts, incoming mail is routed through, and outgoing (SMTP) mail will be routed through
  • Next, please complete your mailbox login information. Your login name will be your complete email address. Please type in your associated password. If you require a password reset, please contact our support team for further assistance.
  • After all setups are complete, you will be returned to your initial accounts list. Please select your newly created account to highlight it in blue, and click on "Properties".
  • A new window will appear with this account's properties. Please select the "Servers" tab. Once here, ensure that the checkbox for "My Server Requires Authentication" is ticked.
  • Select the "Advanced" tab, and first ticket off the box for "This Server Requires A Secure Connection" ONLY for the Outgoing (SMTP) server. Once this is complete, ensure your outgoing port number is set to 465. Please apply all changes, and then select "OK".

Virtual Managed MachineLeveraging a Primus Virtual Managed Machine is the best way to manage your server infrastructure.
Learn More